Frequently Asked Questions
What are your Hours of Operation?
We are Open Monday through Thursday 8 am – 5 pm, Friday 7 am – 4 pm (Closed Saturday and Sunday)
Can I have my vehicle repaired at my shop of choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs. We are a direct repair shop for many major insurance companies and an approved shop for all insurance companies.
Do I need more than 1 estimate?
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them, with notice to you.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who do I pay a deductible to?
If your deductible is not waived, it will be your responsibility to pay Auto Body of Wilson when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe.
Where do I get a Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Auto Body of Wilson will do the rest.
Can you match my car paint color of my vehicle?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Auto Body of Wilson has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Who is responsible for the quality of repairs?
The shop you choose is responsible for the quality of repairs. As the insured, you are responsible for paying for those repairs. The insurer is responsible for reimbursing you to the limits of your policy. This is why it is important that you choose your insurer, as well as repair facility, carefully.
Is there a Warranty on the repairs to my vehicle?
Yes. Auto Body of Wilson offers a Lifetime Guarantee to the original owner on all collision and paintwork.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have questions or concerns.
Can I wash my car?
Recommendations and Precautions in the first 30 days
Do's:
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade.
Don'ts:
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
